At 25ph9, we treat your personal information with the same seriousness we apply to the security of your funds. This Privacy Policy explains exactly what data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own information. We believe transparency isn't just a legal requirement — it's part of earning and keeping your trust.
25ph9 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data stays within the 25ph9 ecosystem and its necessary service partners — full stop.
All data transmitted between your device and 25ph9 servers is protected by SSL/TLS encryption. This includes your login credentials, payment information, personal details, and gameplay data — everything is encrypted in transit.
Every category of data 25ph9 collects and every purpose for which it is used is documented in this Privacy Policy. There are no hidden collection practices. If we collect it, it's in this document.
25ph9 operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Filipino players' data rights under RA 10173 are fully respected by this platform.
Registered 25ph9 players have the right to access, correct, restrict processing of, and in applicable circumstances request deletion of their personal data. These rights can be exercised by contacting our support team.
25ph9 does not retain personal data indefinitely. Retention periods are defined by legal obligations, regulatory requirements, and legitimate business needs. Data that is no longer required is securely deleted or anonymized.
Summary: 25ph9 collects your data to run your account, process payments, comply with regulations, and improve the platform. We do not sell your data. You have rights over your information under Philippine law. Questions? Contact [email protected]
Important: This Privacy Policy ("Policy") explains how 25ph9 ("25ph9," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access and use the 25ph9 online gaming platform (the "Platform"). By registering a 25ph9 account or using any part of the Platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein.
1.1 25ph9 is committed to protecting the privacy and personal data of all registered players and website visitors. We understand that entrusting us with your personal information — including your name, Philippine mobile number, financial details, and identity documents — is a significant act of trust. This Policy sets out how that trust is honoured.
1.2 This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.
1.3 This Policy should be read together with 25ph9's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between those documents and this Policy with respect to personal data matters, this Policy shall prevail.
1.4 By using the 25ph9 Platform — whether by accessing the website, creating an account, depositing funds, playing games, or contacting support — you consent to the practices described in this Policy. If you do not agree with this Policy, you must not use the 25ph9 Platform.
2.1 For the purposes of applicable data protection law, 25ph9 is the data controller responsible for your personal information collected through the Platform.
2.2 As data controller, 25ph9 determines the purposes and means of processing your personal data. Where third-party service providers process data on our behalf, they do so as data processors operating under contractual obligations consistent with this Policy and applicable law.
2.3 You may contact 25ph9's data privacy point of contact for any privacy-related inquiry by emailing [email protected] with the subject line "Data Privacy Inquiry." All formal data subject requests will be acknowledged within five (5) business days and responded to within the timeframes required under Philippine law.
3.1 25ph9 collects only the personal data that is necessary for the purposes described in Section 5 of this Policy. The categories of personal data we collect are set out below.
What We Do Not Collect: 25ph9 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, health data (other than self-exclusion or responsible gaming status), or biometric data beyond what is strictly necessary for identity verification purposes.
4.1 Directly from You. The majority of personal data 25ph9 holds about you is provided directly by you during the registration process, KYC verification, deposit and withdrawal transactions, support interactions, and voluntary communications.
4.2 Automatically. Certain technical data — including IP address, device identifiers, session logs, and cookie-related data — is collected automatically when you access the 25ph9 Platform. This data is collected through standard web server logging, analytics tools, and browser cookies.
4.3 From Third-Party Service Providers. In certain circumstances, 25ph9 may receive personal data from third parties, including:
4.4 Where 25ph9 receives personal data from third parties, such data is handled in accordance with this Policy and used only for the specific purpose for which it was shared.
5.1 25ph9 processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Age verification (21+ compliance) | Date of birth, KYC documents |
| KYC identity verification before withdrawal | KYC documents, selfie |
| Processing deposits and withdrawals | Financial data, transaction data |
| Fraud detection and prevention | All categories as needed |
| Anti-money laundering (AML) compliance | Identity data, financial data |
| Responsible gaming monitoring and intervention | Gaming activity, account data |
| Customer support delivery | Account data, communications data |
| Platform security and abuse prevention | Technical data, gaming activity |
| Regulatory reporting obligations | Identity data, financial data |
| Platform analytics and improvement | Technical data (anonymized) |
| Marketing communications (where consent given) | Contact data, gaming preferences |
5.2 25ph9 does not use automated decision-making that produces legal or similarly significant effects on players without human review.
6.1 25ph9 processes your personal data on one or more of the following legal bases under the Philippine Data Privacy Act of 2012:
7.1 25ph9 does not sell your personal data. 25ph9 does not sell, rent, exchange, or otherwise commercially transfer your personal information to any third party for their independent use.
7.2 Service Providers. 25ph9 shares personal data with a limited number of trusted third-party service providers who process data on our behalf and under our instructions, including:
All service providers are required to handle personal data in accordance with applicable privacy law and are prohibited from using it for any purpose other than the specific service they are providing to 25ph9.
7.3 Regulatory and Legal Disclosure. 25ph9 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies — including the Philippine National Privacy Commission, relevant gaming regulators, and anti-money laundering bodies — where required by law, court order, or regulatory obligation.
7.4 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of 25ph9's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
No Sharing for Third-Party Marketing: Your personal data will never be disclosed to any third party for their own marketing, advertising, or commercial prospecting purposes. Any 25ph9 promotional communications you receive are from 25ph9 itself, based on your own account activity and preferences where applicable consent has been obtained.
8.1 25ph9 uses cookies and similar tracking technologies on the Platform to deliver and improve the service. Cookies are small text files stored on your device by your browser when you visit the Platform.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential / Functional | Required for the Platform to function — login session maintenance, security tokens, language and display preferences. | Session or up to 12 months |
| Analytics | Anonymized data about how players use the Platform — pages visited, session duration, game categories accessed — used to improve Platform performance. | Up to 24 months |
| Security | Device fingerprinting and session tokens used to detect unusual login behaviour and prevent unauthorized account access. | Session or up to 6 months |
8.3 Essential cookies are necessary for the Platform to operate and cannot be disabled without affecting your ability to use the service. Analytics cookies are used in anonymized form and do not identify you personally.
8.4 You may control cookies through your browser settings. Disabling non-essential cookies will not affect your access to the 25ph9 Platform or your account functionality. Instructions for managing cookies are available in your browser's help documentation.
9.1 25ph9 implements industry-standard technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 While 25ph9 employs robust security measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a risk to your rights or freedoms, 25ph9 will notify you and the relevant Philippine regulatory authority in accordance with applicable law.
9.3 You are responsible for maintaining the security of your own 25ph9 login credentials. 25ph9 will never ask you for your password through any channel. Do not share your password with anyone.
10.1 25ph9 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to legal, regulatory, and legitimate business retention requirements. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory obligation |
| KYC identity documents | Duration of account + 5 years post-closure | AML and gaming regulatory requirement |
| Financial transaction records | Duration of account + 5 years post-closure | AML obligation, tax and accounting requirements |
| Game session logs | 2 years from session date | Dispute resolution, responsible gaming monitoring |
| Support communications | 3 years from last interaction | Legitimate business interest, dispute resolution |
| Technical / device logs | 12 months | Security and fraud prevention |
10.2 Upon expiry of the relevant retention period, personal data is securely deleted or anonymized such that it can no longer be attributed to any identifiable individual. Anonymized aggregated data may be retained indefinitely for statistical analysis purposes.
11.1 Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 25ph9. These rights may be exercised by contacting 25ph9 support at [email protected] with the subject line "Data Subject Rights Request."
You have the right to request a copy of all personal data 25ph9 holds about you, along with information about how it is being used and on what legal basis.
You have the right to request correction of any inaccurate or incomplete personal data 25ph9 holds about you. Identity verification may be required before corrections are processed.
You may request deletion of personal data where it is no longer necessary for the purpose it was collected, where consent has been withdrawn, or where processing was unlawful. This right is subject to overriding legal retention obligations.
You may object to processing of your personal data based on legitimate interests, including direct marketing. Where an objection to marketing is received, 25ph9 will cease processing for that purpose immediately.
You have the right to receive personal data you have provided to 25ph9 in a structured, commonly used, and machine-readable format for transfer to another data controller where technically feasible.
You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe 25ph9 has processed your personal data in violation of the Data Privacy Act of 2012.
11.2 25ph9 will respond to verified data subject rights requests within the timeframes prescribed under Philippine data protection law. In most cases, requests will be acknowledged within five (5) business days and substantively addressed within thirty (30) calendar days.
11.3 25ph9 reserves the right to verify your identity before acting on any data subject request to ensure that personal data is not disclosed to or acted upon at the request of unauthorized parties.
12.1 The 25ph9 Platform is strictly intended for adults aged 21 years and above. 25ph9 does not knowingly collect personal data from any individual under 21 years of age. The Philippine minimum age for online gambling is 21 years, and 25ph9 enforces this requirement through mandatory KYC identity verification.
🔞 Under-21 Registration is Prohibited: If 25ph9 discovers that an account has been opened by or on behalf of an individual under 21 years of age, the account will be immediately and permanently closed without notice. Any funds deposited and any winnings accumulated in the account will be handled in accordance with applicable regulatory requirements, which may involve forfeiture. If you are a parent or guardian and believe a minor has accessed the 25ph9 Platform, please contact [email protected] immediately.
12.2 If 25ph9 inadvertently collects personal data from an individual under 21, upon becoming aware of this, 25ph9 will immediately delete that data, close the associated account, and take appropriate remedial action.
13.1 25ph9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The effective date at the top of this document indicates when the current version was last reviewed and came into force.
13.2 Where changes to this Policy are material — particularly changes that affect the purposes for which we process your data, the categories of data we collect, or your rights as a data subject — 25ph9 will notify registered players via their registered Philippine mobile number or through a prominent Platform notification before the changes take effect.
13.3 Your continued use of the 25ph9 Platform after any revised Privacy Policy takes effect constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
13.4 The current version of this Privacy Policy is always available at 25ph9.vip/privacy-policy. We recommend reviewing it periodically, particularly after receiving any notification of update.
14.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 25ph9, please contact us through the following channels:
14.2 Where you have a complaint about 25ph9's handling of your personal data that has not been satisfactorily resolved through direct contact, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC). Information about the NPC complaint process is available through official Philippine government channels.
We're here to help. Privacy questions are taken seriously at 25ph9. Whether you're a player in Manila, Cebu, Davao, or anywhere else in the Philippines, our support team is available around the clock to assist with any concerns about your account data, how it's being used, or how to exercise your rights under this Policy.
Summary Declaration: 25ph9 collects your data to operate your account, verify your identity, process payments, comply with Philippine legal obligations, and improve the Platform. We do not sell your data. We protect it with industry-standard security measures. You have clear rights over your data under the Philippine Data Privacy Act of 2012. Questions? Contact [email protected] — we're available 24/7.
25ph9 protects your personal information so you can focus on what matters — enjoying the games. Join thousands of Filipino players who trust 25ph9 every day.